Shopping rules

Shopping process

If you cannot find answers to your questions or have any questions in the terms and conditions below, you are always welcome to contact us and we will be happy to help you. We hope that these terms and conditions will be helpful to you when shopping.

To simplify the shopping process, we have divided the shoes in our store by type, size, and manufacturer, which you can see by clicking on the category you are interested in – FOR GIRLS , FOR BOYS or FOR WOMEN . Hats, gloves and shoe care products can be found under the section ACCESSORIES .

When choosing shoes for yourself or your baby, it is very important to understand the appropriate size, so in the description of each shoe model you will find information about the length of the insole for each size. First, determine the foot length of the potential shoe wearer using the following method - standing on a full (bare) foot on a piece of paper, trace the foot with a pencil and measure the distance between the furthest points (between the toe and the heel) on the foot drawing. Choose a size whose insole length corresponds to the length of the foot + approximately 0.6 cm to 1 cm.

Payments

To pay for the goods you have chosen in our store, you can use the following options:

• with any payment card issued in the European Union when making a purchase in an online store;
• You can pay with the following payment cards:
  · Maestro;
  · MasterCard;
  · ALL;
  · VISA Electron.

Delivery of purchases and its costs

You can receive your purchased shoes or accessories:

• in the 2zoles store at Lāčplēša Street 11 (entrance from Baznīcas Street), Riga immediately after making the purchase, but no later than within 3 business days of making the purchase;
• In Latvia, Lithuania, Estonia - to an Omniva or SmartPosti parcel machine;
• In Finland - to a SmartPosti parcel machine;;
• to the selected OMNIVA package
• other European Union countries - by courier.
  

Delivery country*	Delivery method	Fee, EUR	Standard delivery time, working days
Latvia	Omniva parcel machine	2	1 to 2
	Smart Posti parcel terminal	2	1 to 2
	Courier	3.6	1 to 2
Lithuania and Estonia	Omniva parcel machine	5.8	1 to 3
	Smart Posti parcel terminal	5.8	1 to 3
	Courier	6.9	1 to 3
Finland	POSTI parcel machine	5.8	1 to 3
Other European countries	Courier	7.9	4 to 6

*if you would like your purchase to be shipped to a country not listed above, please contact us.

Return of goods

We hope you will be satisfied with the goods you purchase from us, but if you ever need to return them to us, you can do so, but please note the following rules:

• You have the right to return the product you purchased from us within 14 days from the date of receipt (in accordance with the Consumer Protection Law).
• You can return the unworn item to us in its original packaging as soon as possible after receiving it, by attaching the Return of Goods form to the shipment, which you will find in the accompanying letter attached to the shipment;
• We will only cover the return costs if this is due to our fault, for example, if we have sent you the wrong pair of shoes or they are damaged;
• We will exchange the returned goods for equivalent goods or refund your money if the desired product is no longer available;
• We will refund the money you paid for the returned goods to your bank account as soon as possible after we receive them, but no later than within 3 business days;
• If you have not picked up your purchase from an Omniva or SmartPost parcel machine and it has been sent back to the 2zoles store, we have the right to charge you an additional fee of 3 euros to cover the return costs.

Ways to return a purchase:
- by delivering it to the 2zoles store at Lāčplēša Street 11 (entrance from Baznīcas Street);
Store opening hours:
Monday to Friday: 11:00 - 19:00
Saturdays: 11:00 - 15:00
Sunday: HOLIDAY
- by sending to an Omniva parcel machine:
Recipient: SIA "2zoles.com"
Parcel machine: Riga, Brivibas Street 35
Mobile phone +371 26555802

In any case, if you have the slightest doubt or misunderstanding, please contact us by email at info@2zoles.com or by calling +371 26555802 phone number.

Gift cards

If you want to please a baby or his/her mother by giving us shoes and gloves, but you don't know exactly what and what size they need, we offer you to purchase a gift card that your loved ones can use when shopping at the 2zoles store at Lāčplēša Street 11, Riga or in the virtual store www.2zoles.com. In this case, please contact us by email. info@2zoles.com or by calling +371 26555802 and we will arrange the purchase of a gift card.

Storage of private information

We promise that any information you provide to us about yourself when registering or making purchases will be used solely to provide you with quality service and will not be passed on to third parties under any circumstances.